PENW and BALDRIDGE Suggested Reading List

Overview/General
Leadership
  • Kouzes, James M. and Barry Z. Posner.  The Leadership Challenge.  Jossey-Bass, Inc. 2002.
  • Kaplan, Robert S. and David P. Norton. The Balanced Scorecard. Harvard Business School Press, 1996.
  • Niven, Paul R. Balanced Scorecard for Government and Non-Profit Agencies. John Wiley & Sons, 2003. (public sector)
  • Osbourne, David and Ted Gaebler. Reinventing Government. Penguin Group.1993. (public sector)
  • Osbourne, David and Ted Gaebler. The Price of Government. Basic Books, 2004. (public sector)
  • Lencioni, Patrick. The Four Obsessions of an Extraordinary Executive. Jossey-Bass, Inc. 2000.
  • Maurer, Richard and Sandra Cokeley. Malcolm and Me, How to Use the Baldrige Process to Improve Your School. Scarecrow Education 2003. (education sector)
Customers
  • Albrecht, Karl. At America's Service. Dow-Jones-Irwin.1988.
  • Rosenbluth, Hal F.The Customer Comes Second: Put Your People First and Watch 'em Kick Butt. Collins. 2002.
Change
  • Bridges, William Ph.D. Surviving Corporate Transition. Second Edition. Bantam Doubleday Dell Publishing Group, Inc. 1988.
  • Spear, Steven J. Chasing The Rabbit. Mc Graw-Hill, NY. 2009
Management/Accountability
  • Hersey, Paul Ph.D. The Situational Leader. Center for Leadership Studies. 1984.
Processes
People
  • Robinson, Dana Gains and James C. Robinson. Training for Impact. Jossey-Bass Inc. 1989.
  • Parker, Glenn M. Team Players and Teamwork. Jossey-Bass Inc. Publishers.1990.
  • Katzenbach, Jon R. and Douglas K. Smith.  The Wisdom of Teams. Harvard Business School Press. 1993.
  • Byrnes, Margaret with Jeanne C. Baxter. There is Another Way!: Launch a Baldrige-Based Quality Classroom. ASQ Quality Press 2005. (education sector)
  • Streibel, Babara. The Team Handbook. Third Edition. Oriel Inc. 2003.