“To go further, we go together.”

Connect. Discover. Transform.

REGISTER TODAY for the largest VIRTUAL symposium dedicated to improving organizational performance in the Northwest!

This year’s Symposium assembles a “never before seen” group of presenters for the event’s 24th anniversary celebration of Performance Excellence learning! This team of regional, national and international speakers will provide attendees with a diverse, knowledgeable and experienced array of conference topics unlike any previous conference. To mindful of your schedule, this year’s Symposium will be offered in daily sessions, Monday-Friday from 11am-2pm, nearly doubling the value of session content!

To enhance the learning experience, PENW is building a “large group” and “small group” format to increase engagement. This will allow attendees to network with others, ask questions and create your own groups around the topics of interest most important to you. Our goal is to share knowledge and be collaborative, while providing you the safety of social distancing.

Sign up with Early Bird rates today! Speaker content will begin going up on the virtual conference website in mid-August and you will have the opportunity to suggest topical areas and questions to ensure conference discussions are reflective of current issues.

We look forward to “seeing” you there!

Who Should Attend?

  • CEO/VP/Executives
  • Senior Directors/Managers
  • Public Sector Leaders
  • Heads of Operating Units
  • Quality & Performance Improvement Practitioners
  • Anyone interested in implementing the Performance Excellence Framework in the organization

Pricing for this year’s expanded agenda:

  • $249 (5 daily sessions; access to entire event, all presentations)
  • $199 Early Bird Rate (expires Sept. 1st)
Is your schedule too busy to attend all five days? Check out the new Daily Rates!
  • $159 (attend 2 days of your choice)
  • $79 (attend 1 day of your choice)

Group pricing discounts available. For more information about group rates or the Symposium, please email askus@performanceexcellencenw.org or call 888-912-PENW (7369). We’ll get back with you by the end of the next business day.

Click here to register for the PENW Learning Symposium

2020 Presenters & Topics

(due to the rapidly changing environment, speakers & topic may change)

Monday–Opening Session & Keynote Speakers

Problem Solving & Innovation During Times of Crisis

Erez Tsalik, Innovation Facilitator, Systematic Inventive Thinking (SIT). Tel-Aviv, Israel

The current times are challenging to say the least. Erez is a Senior Facilitator and leader in the areas of innovation and creativity. Learn a systematic method for innovation and problem solving, including five simple but powerful tools. SIT’s client list includes: P&G, BMW, Disney, Siemens and others.

COVID-19 Against a Culture of Performance Excellence

Katherine Gottlieb, Chief Executive Officer, Southcentral Foundation, Anchorage, Alaska

In the current crisis, health care services were required to be rethought and redesigned. Learn how SCF has kept customer ownership at the heart of innovative service delivery. Katherine’s leadership has led SCF to be the only two-time Baldrige Recipient in healthcare sector.


Mission Enabled Leadership to Drive Workforce Engagement

Nancy Steiger, RN, FACHE, Consultant & Coach, Former Network CEO & Senior Executive, PeaceHealth, Vancouver, Washington

From CNA to CEO, Nancy has always believed that connecting people to mission and supporting them to making a difference has guided her to develop untapped leadership abilities and high performance in other leaders and the workforce.

Success post-COVID? The New Normal Will Require RE2ST3

Harry S. Hertz, PhD, Director Emeritus, Baldrige Performance Excellence Program, National Institute of Standards and Technology

Rest? The new normal will be about activity. Organizations that pay attention to these RE2ST3 (Resilience, Ecosystems, e-Wisdom, Societal responsibility, Telework, Transition, and Transformation) components should be better positioned for a successful entry into the new normal.


2019-2010 Executive Collaborative Project Summaries

Elizabeth Chamberlain & Pam Taylor, City of Walla Walla, Washington
Melissa Strong & Mark Batty, Mason Health, Shelton, Washington

The Executive Collaborative is a 12-month program that immerses leaders in the Performance Excellence Framework and supports the implementation of a strategically important project.