2019 Learning Symposium

September 17, 2019, 8am – 5pm at the Crowne Plaza Hotel, Sea-Tac

Learn from 2018 and 2017 National Baldrige Recipients

Performance Excellence Northwest is excited and proud to offer National Baldrige Recipients as our Keynote Speakers:

Lori Persohn

RN, MSN, NE-BC is the Associate Vice President Patient Services. Lori is dedicated to making Memorial Hospital and Health Care Center (MHHCC) a better place for patients to receive care, a better place for the workforce to work, and a better place for our providers to practice. Fueled by her patient-center passion, Lori played an instrumental role in leading Memorial Hospital to become a recipient of the 2018 Malcolm Baldrige National Quality Award. MHHCC has received a Centers for Medicare and Medicaid Services (CMS) 5-star rating for overall quality of inpatient care since the ratings were released, and it achieved national top-10%, net-positive, value-based-payment performance since 2017.
Don’t miss Lori’s Keynote address which will focus on a leader’s role in driving organizational results.

Kelly DiMartino

Senior Assistant City Manager for the City of Fort Collins (CFC), Colorado.  She has served in a variety of role during her 15 years tenure with CFC as they were actively implementing the Baldrige Framework.  According national comparisons, CFC ranks in the top 10 percent of cities nationally for the following measures: best place to live, best place to work, quality of culture and recreation, availability of job opportunities, air quality, and attractiveness. The City attributes these outstanding results to its many listening methods for customers and potential customers using the Baldrige Excellence Framework.
Don’t miss Kelly’s Keynote address which will focus on leadership’s role in engaging the community to define critical requirements, then developing and improving key services to meet the needs of residents and businesses.

Register for a day of best practice sharing and networking with your colleagues!

Who Should Attend: CEOs, senior managers, government executives, health care professionals, directors of staff functions, heads of operating units, quality & performance improvement practitioners, and anyone who is interested in implementing the Baldrige Excellence Framework in their organization.

Cost: $249 full day ($199 Early bird before August 16, 2019)
Group pricing discounts available, email us for details at askus@performanceexcellencnw.org.

Information for Hotel Reservations: $190/night (not including taxes) at the Crowne Plaza, Seattle Airport, 17338 International Blvd, Seattle, WA 98188. To ensure the event rate, reservations should be made by Friday, August 16th.

For reservations, call toll-free number at (866) 242-1264 and provide the event code, EN9. Or visit This Link to make your room reservation online. Rooms are available for this event on Monday and Tuesday nights.

For more information about the Learning Symposium email us at askus@performanceexcellencnw.org

Photos of the 2018 Learning Symposium in Portland, Oregon

Attendees listening to national Baldrige speakers from Southcentral Foundation, Don Chalmers Ford, Stellar Solutions and Norman Bodek.

Eric Moll, CEO of Mason General Hospital and Family of Clinics, shares the Mason Leadership System and associated learning using the Baldrige Framework.

Elizabeth Chamberlain, Development Services Director at City of Walla Walla, receives PENW Recognition Award from Joni Och, PENW Board President.