31st Annual Quest for Excellence Conference   |   April 7-10

31st Annual Quest for Excellence Conference

Quest will be held April 7-10
At the Gaylord National Harbor Resort and Convention Center
just outside of Washington, D.C.
Register for Quest 31 here

Dennis Brouwer, author of The Return on Leadership,
will be the Wednesday, April 10 keynote speaker at the 31st Annual Quest for Excellence Conference.

He will present “The Science and Practice of Creative Leadership- How Visionary Leaders Routinely Achieve the Impossible.

Dennis is the CEO of The Brouwer Group LLC, a firm that helps companies to achieve peak performance by getting crystal clear on their value proposition, promoting creative leadership behaviors and energizing high-performing teams. He is a former Navy Flight Officer, Mission Commander and Award-winning tactician who started his career as a naval flight officer hunting for Soviet submarines in the north Arabian Sea.

2018 Baldrige Award Recipient Donor Alliance photo showing two female volunteers outside holding a heart with Donate Life shirts.Donor Alliance, a nonprofit based in Denver, Colorado, has consistently been ranked among the top ten organ procurement organizations (OPOs) in the nation for maintaining an organ donor conversion rate (number of actual organ donors divided by number of patients considered potential donors) of more than 80 percent.

Donor Alliance also maintains high rates of satisfaction among key customers. For example, it has achieved a 100 percent satisfaction rate with the organizations that are responsible for preparing, preserving, storing, and distributing final tissue grafts for transplantation. In addition, all four of the local transplant centers that are key customers of Donor Alliance reported 100 percent satisfaction with the organization in 2018, the year it earned its Baldrige Award.

In April, Dunn will officially accept this prestigious award—the nation’s highest honor for organizational excellence. Consequently, at the Baldrige Program’s 31st Annual Quest for Excellence® Conference, Dunn and other leaders of her organization will present processes and practices that have helped the nonprofit become a high-performing role model for U.S. organizations.

In the following interview, Dunn describes the focus of her upcoming Quest Conference presentation on leadership, highlights how the Baldrige Excellence Framework has supported Donor Alliance’s journey to excellence, and tells why other organizations can also benefit from using the framework to improve their performance.

Attend Quest and take home solutions to help your organization achieve breakthrough performance and results. Take advantage of conference sessions and activities including:

  • The Baldrige Award Ceremony, which will honor the 2018 Award recipients on Sunday, April 7.
  • An opening plenary session featuring the senior leaders of the 2018 recipients as they share role-model leadership practices.
  • 50 sessions featuring current and former Baldrige Award recipients from all sectors sharing their proven performance management practices and real-world insights in strategy, customers, workforce, and many more areas important to business success.
  • A special session featuring the two organizations recognized by the Panel of Judges for best practices in a Baldrige Category.
  • The presentation of the Baldrige Foundation’s Leadership Awards. Baldrige Criteria Pre-Conference Workshops on the afternoon of April 7 for beginner and intermediate users of the Baldrige Criteria.
  • The Baldrige Cybersecurity Pre-Conference Workshop on Sunday, April 7. This will be a practical, interactive workshop on how to conduct a self-assessment of an organization’s cybersecurity program, utilizing the Baldrige Cybersecurity Excellence Builder.
  • Opportunities to network with and learn from Baldrige recipients, applicants, examiners, Alliance for Performance Excellence program representatives, Communities of Excellence participants, as well as Baldrige experts and users in all industries.

Register today for Quest to listen to Dennis and to learn best practices from the 2018 Baldrige Award recipients and 18 past awardees.

Book your room today at the Gaylord National Harbor at the special attendee rate. Quest attendees staying at the Gaylord enjoy extra amenities such as in-room internet, fitness center access, shuttle service around National Harbor, and more.

Special thanks to the Baldrige Family (Platinum Sponsor) and SOAR (Gold Sponsor). Sponsorships are still available!

For questions about Quest for Excellence contact the Baldrige Performance Excellence Program at 301-975-2036 or baldrige@nist.gov.