PENW and BALDRIDGE Suggested Reading List

Overview/General

  • Brown, Mark Graham. The Pocket Guide to the Baldrige Award Criteria, 16th Edition
  • Brown, Mark Graham. Baldrige Award Winning Quality – 17th Edition: How to Interpret the Baldrige Criteria for Performance Excellence
  • Blazey, Mark L. Insights to Performance Excellence 2009-2010: An Inside Look at the 2009-2010 Baldrige Award Criteria

Leadership

  • Kouzes, James M. and Barry Z. Posner. The Leadership Challenge. Jossey-Bass, Inc. 2002.
  • Kaplan, Robert S. and David P. Norton. The Balanced Scorecard. Harvard Business School Press, 1996.
  • Niven, Paul R. Balanced Scorecard for Government and Non-Profit Agencies. John Wiley & Sons, 2003. (public sector)
  • Osbourne, David and Ted Gaebler. Reinventing Government. Penguin Group.1993. (public sector)
  • Osbourne, David and Ted Gaebler. The Price of Government. Basic Books, 2004. (public sector)
  • Lencioni, Patrick. The Four Obsessions of an Extraordinary Executive. Jossey-Bass, Inc. 2000.
  • Maurer, Richard and Sandra Cokeley. Malcolm and Me, How to Use the Baldrige Process to Improve Your School. Scarecrow Education 2003. (education sector)

Customer

  • Albrecht, Karl. At America’s Service. Dow-Jones-Irwin.1988.
  • Rosenbluth, Hal F.The Customer Comes Second: Put Your People First and Watch ’em Kick Butt. Collins. 2002.

Change

  • Bridges, William Ph.D. Surviving Corporate Transition. Second Edition. Bantam Doubleday Dell Publishing Group, Inc. 1988.
  • Spear, Steven J. Chasing The Rabbit. Mc Graw-Hill, NY. 2009

Management/Accountability

  • Hersey, Paul Ph.D. The Situational Leader. Center for Leadership Studies. 1984.

Processes

  • Rummler, Geary A. and Alan P. Brache. Improving Performance – How to Manage the White Space on the Organization Chart. Jossey-Bass Inc. 1990.
  • Collins, Jim. Good to Great . Harper-Collins Publishers Inc. 2001.
  • Schutta, James T. Business Performance through Lean Six Sigma: Linking the Knowledge Worker, the Twelve Pillars, and Baldrige. ASQ Quality Press 2005.
  • Goldratt, Eliyahu M. and Jeff Cox. The Goal; A Process of Ongoing Improvement. The Spectrum Publishing Group, Inc. 1986.

People

  • Robinson, Dana Gains and James C. Robinson. Training for Impact. Jossey-Bass Inc. 1989.
  • Parker, Glenn M. Team Players and Teamwork. Jossey-Bass Inc. Publishers.1990.
  • Katzenbach, Jon R. and Douglas K. Smith. The Wisdom of Teams. Harvard Business School Press. 1993.
  • Byrnes, Margaret with Jeanne C. Baxter. There is Another Way!: Launch a Baldrige-Based Quality Classroom. ASQ Quality Press 2005. (education sector)
  • Streibel, Babara. The Team Handbook. Third Edition. Oriel Inc. 2003.